Refund and Cancellation Policy

Last updated: November 2026

Who we are

Herverus is a product of SLF Guardian, owned and operated by Recep Saki Doğan (sole proprietor), Cevizli Mah. Zühal Cad. A Ticari Blok Apt. No: 46/50, Maltepe / Istanbul, Türkiye. E-mail: [email protected], phone: +44 7418 613848.

Try before you pay

Every visitor can send 3 messages without an account and 10 messages with a free account, so you can judge the service before paying anything.

Cancelling

Herverus Pro is a monthly subscription. Cancel at any time from your account page or by writing to [email protected]. Cancellation takes effect at the end of the current billing month; the plan stays active until then and is not charged again.

14-day refund

If you are not satisfied, write to us within 14 days of your first Pro payment and we refund it in full, even if you have already used the service. Consumers in the EU, the UK and comparable jurisdictions also have a statutory 14-day right of withdrawal.

Renewals

Renewal payments are not refunded as a rule, because the service is available continuously during the month. If you forgot to cancel and sent no messages in the new period, write to us within 7 days of the charge and we refund it in full.

Outages

If Herverus is unavailable for more than 48 hours in a paid month because of a fault on our side, you get a pro-rata refund or a free extension, as you prefer.

How to ask

Write to [email protected] from the e-mail address of your account. We answer within one business day. Approved refunds are issued by our payment provider to the original payment method, normally within 5-10 business days. Please contact us before opening a chargeback; we almost always solve it faster directly.